Our team of experts will be there soon to begin your Rapid Recovery process. To help maintain your health and safety, read through our advice on how to proceed after a flood or water related emergency:
If you need assistance with water damage restoration or flood cleanup, call Brock Restoration anytime. We offer free evaluation and emergency flood response. Call us day or night at 513-481-5844 or send us your contact information for a call back.
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Understanding the Claim Process
For people experiencing a disaster for the first time, navigating through your insurance company’s claims process can be cumbersome. For more than 16 years, Brock Restoration has worked closely with property owners and insurance companies to complete the process quickly and efficiently. Brock Restoration offers the following five step guide to help simplify submitting and working through your claim:
Step 1: Submit your claim
You can submit your claim through your insurance agent and often through a select representative of your insurance provider. Typically you may submit your claim in several different ways, including over the telephone or over the internet. In most cases, you will talk to your agent who then provides you with direction and, in some cases, submits the claim on your behalf.
Step 2: Property adjuster assigned
Following the submission and filing of a claim, your insurance company will assign a property adjuster to assess your claim. While this is the most common scenario, your insurance company’s claims process may differ. The assigned property adjuster will usually meet you at your home or property to inspect the damage and then move forward with settling the claim.
Step 3: Look into your insurance policy
Understanding your insurance policy is a vital step to the process. One of the items often overlooked within a property policy is the necessity and responsibility of the property owner to prevent further damage to the property. With that said, it becomes the home owner’s responsibility to communicate with your insurance carrier, and if necessary, submit a claim without delay. Staying in your home may be unsafe, resulting in additional costs for food, lodging, etc. You will need to keep track of all associated expenses, as you may need to submit receipts as part of the claim for reimbursement.
Step 4: Brock Restoration takes it from here
Understand that in most cases, it takes time for your insurance company to process and settle the claim after submission. Several factors contribute to the length of processing time. Some claims may take as little as days, and others take months to go through from beginning to end.
Regardless of time frame, Brock Restoration acts quickly to minimize the impact on your home and family. We work with your insurance provider on every aspect of your claim to save time and expedite the repair process. Our goal is to return your property to pre-loss condition as soon as possible.
Step 5: The work is finished – what’s next?
When the repair process winds down and restoration nears completion, you may wonder about how to handle billing. In most cases, the insurance provider will pay the restoration contractor directly. However, your insurance provider may work a little differently. In some instances, the provider issues a check to the property or home owner. In this situation, the homeowner would make the payment to the restoration contractor upon completion of the work.
Ultimately, your insurance provider may hold you responsible for paying your deductible, usually collected by the selected contractor before work begins. Familiarize yourself with your policy to ensure you pay the proper deductible, if required.
Brock Restoration has over 40 years of experience working with insurance providers and homeowners. Feel free to contact us with any questions or concerns you may have regarding claims. Call us at 513-481-5844 or send us your contact information for a call back.
Is water removal covered by my insurance?
Insurance coverage depends entirely on your insurance policy. If your basement flooding is caused by a flooded toilet or broken pipe then the answer will most likely be yes. If the flooding is cause by rain fall, you may need a flood restoration policy. Your insurance company can provide you with a definitive answer.
How long will it take to dry?
Depending on a variety of conditions, most properties take an average of 3-5 days to completely dry. Continuous operation of professional drying equipment along with monitoring and adjustments made by a Brock Restoration team member will ensure the quickest drying outcome for your space.
How do you monitor the drying?
Our certified mitigation technicians will take moisture readings to determine moisture levels in the affected areas. Throughout the drying process, a representative from Brock Restoration will schedule periodic checks so they can monitor moisture readings and adjust equipment to accelerate drying.
Is it safe to stay on site during the drying process?
Noise and wind velocity created by air movers are sometimes bothersome. However, it is safe to stay on site unless instructed otherwise by your insurance company, your Brock Restoration representative, or your physician if you have unique medical circumstances. When in doubt, call us for advice.
Why is there a strange odor?
Even if the source of water that caused your flood is fresh, many property owners notice a strange smell following water damage. What you smell is bacterial off-gassing odor from building materials, furniture, dormant spills or possible pet accident areas. Most odors dissipate as the humidity drops back to normal levels. Additionally, we apply antimicrobial treatments to reduce bacterial growth and eliminate odors.
Will my floors need to be replaced?
The type of flooring, amount of moisture exposure, and severity of loss determine whether your flooring can be salvaged or will require replacement. We aim to restore whenever possible. Your Brock Restoration estimator and claims adjuster can help determine the most cost effective solution.
Should I be concerned about bacterial or mold growth?
With Brock Restoration’s Rapid Response, water removal and thorough drying process, there is very little chance bacterial organisms could turn into mold growth. On occasion, Brock Restoration personnel discover untreated water damaged areas where advanced mold growth activity is already in process. In these cases, we isolate the areas until a licensed environmental hygienist can evaluate and determine a plan going forward.
How will you match my carpet pad to the existing pad?
Our mitigation technicians will take a small sample of carpet pad, from an unaffected area, with them in order to match it to the newer section.
My ceiling and/or walls are wet. Why didn’t the emergency mitigation
technicians remove the drywall?
Due to federal regulations, we cannot remove drywall materials from any building-regardless of age, without first testing for asbestos content. If the materials test positive it will be removed under containment during the reconstruction phase, ensuring no one is exposed to unhealthy contaminants.
What type of equipment does Brock Restoration use?
Air movers:
We use fans to create a frictional force against the wet materials. This accelerates evaporation and pushes the moisture into the air. Additionally, it keeps the air well mixed for dehumidification.
Dehumidifiers:
Dehumidifiers are used to pull moisture out of the air and condense them back into liquid form. You will notice a drain tube pulling water out of the dehumidifier and into your sink or toilet. This is the quickest process known to drying science in removing unwanted moisture.
Are your antimicrobial and disinfectants safe for children and pets?
Our solution is a natural green product made from plant oils and mineral extracts. It is a disinfectant and a deodorizer in one. The disinfectant helps prevent the spread of microbial growth and the deodorizer stabilizes odors released in humid conditions. Our product is registered with the EPA as a food grade disinfectant and will cause no harm to occupants or pets. If any occupants of your home have chemical sensitivities, please advise our technicians.
What can I do to help?
The most important thing you can do to speed up the drying process and ensure your structure dries completely is to leave the equipment running at all times and notify us immediately if it shuts off for any reason. Also, having available access to your property greatly reduces the time needed to finish the job.
Who is ultimately responsible for payment?
The property owner is responsible for payment. If you have filed an insurance claim, Brock Restoration will collect your deductible at the time of service. The day following your loss, you can expect a call from our manager of new accounts, making sure we have all the information to quickly and accurately submit your claim and set up your account. Your Brock Restoration estimator will take care of working with your insurance company, ensuring the claims handling process runs as smoothly as possible.
Outstanding service and attention to detail. I am a property owner who had major floods in 14 of my offices. Brock Restoration got to my location very quickly and did an amazing job with the water damage restoration and flood clean up.
Alex GreenThe fellas were very respectful and did a great job, from the first day right through to the end with our water damage restoration.
Audrey A.Brock’s guys were very professional
Beth H.Brock Restoration is amazing and I would highly recommend them! Not only did they come through during an emergency – but their high level of professionalism, customer service, and quality of work are unmatched. Thank you Brock Restoration!
Eddie NunezWe were directed to Brock restoration by our insurance company after a pipe burst in our basement. They are great ! They did some drying, painting (in various parts of the house), flooring in the basement and mold remediation work. At least 10 people came to our house to perform all the work, and they …
Hélène Bailleul-DesodtI am very happy with the quick response to the drying of my ceiling and flooring
Jenny E.Brock restoration did an A++ job of cleaning up after a flood and listed everything I lost so that it could be claimed with the insurance company and MSD. Very nice and friendly. Incredibly efficient. I would definitely advise using them.
John MauntelWe were pleased at at how fast Brock Restoration arrived. They were also helpful and professional when they got here.
Ken P.Brock Restoration did excellent work with the flood cleanup!
Tami A.Trusting your home to qualified technicians and our network of restoration professionals ensures that more of your personal belongings and precious memories will be recovered. Lean on the wisdom that comes from more than 16 years of reviving residences across the Tri State Area. We are prepared to handle any type of water, fire, or mold damage, and can get to your home promptly no matter the time.
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