Navigating the Insurance Process

If your home has been hit by a disaster, whether it’s from water damage, fire damage, or mold, it’s important to act fast. We have over 16 years of experience to refine our services to make not only the restoration process easy, but the insurance claim process is fast too. Here’s the insurance process you can expect when you work with Brock Restoration and the steps you should take to get your home restored as soon as possible.

1. File Your Insurance Claim

The second you see that your home has been damaged, call your insurance company and open your claim. Your insurance company will be able to give you the details on how to start that process and let you know what you need to have on hand to get your home repaired.

2. Call Brock Restoration

After you’ve opened your claim, give us a call. We’re available 24/7 and in many cases, we are able to get to your home within 60 minutes. We’ll assess the damage and start taking the steps necessary to start restoring your property and important items.

3. Wait for the Insurance Adjuster

The insurance adjuster comes and determines what is covered and what isn’t under your insurance policy. While you’re waiting, it’s important to only move things to prevent any further damage and document the damage you are currently seeing. The more you document, the easier it will be for your insurance adjuster to figure out what’s covered and what isn’t.

4. Leave the Rest to Brock Restoration

Once we’ve inspected the situation, we’ll provide you with a quote on our services and let you know exactly what you can expect from us. We’ll walk you through the payment process and answer any questions you may have about the services we provide. From there, we’ll work tirelessly to get your property back to normal, no matter the cause of the damage.

If something has damaged your home, give us a call immediately at (513)-214-3879 or fill out the form to contact us and we’ll get in touch with you as soon as we can.

Commonly Asked Questions

Who Do I Pay the Deductible To?

I Don’t Have Homeowner’s Insurance. Can Brock Still Help?

Am I Covered Under My Homeowner’s Insurance Policy?

Do I Have to Go With the Restoration Company my Insurance Company Recommended?

Have Additional Questions?

What our customers are saying

Outstanding service and attention to detail. I am a property owner who had major floods in 14 of my offices. Brock Restoration got to my location very quickly and did an amazing job.

Alex Green

The fellas were very respectful and did a great job, from the first day right through to the end

Audrey A.

Brock’s guys were very professional

Beth H.

Brock Restoration is amazing and I would highly recommend them! Not only did they come through during an emergency – but their high level of professionalism, customer service, and quality of work are unmatched. Thank you Brock Restoration!

Eddie Nunez

We were directed to Brock restoration by our insurance company after a pipe burst in our basement. They are great ! They did some drying, painting (in various parts of the house), flooring in the basement and mold remediation work. At least 10 people came to our house to perform all the work, and they …

Hélène Bailleul-Desodt

I am very happy with the quick response to the drying of my ceiling and flooring

Jenny E.

Brock restoration did an A++ job of cleaning up after a flood and listed everything I lost so that it could be claimed with the insurance company and MSD. Very nice and friendly. Incredibly efficient. I would definitely advise using them.

John Mauntel

We were pleased at at how fast Brock Restoration arrived. They were also helpful and professional when they got here.

Ken P.

Brock Restoration did excellent work!

Tami A.